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FAQ
As soon as your order has been shipped, you will receive a tracking number by email. You can use this to track your package on the shipping company's website or by contacting us directly.
Shipping is completely free for you – we cover the shipping costs!
The delivery time includes our processing time (1–2 business days) fast delivery in just a few business days.
Once your order has been processed, you will receive an email with your tracking number, which you can use to conveniently track your order on our website.
We stand behind our products for life. If you're ever not completely satisfied with your purchase, you can return it at any time for a full refund or exchange — no questions asked.
Yes, as soon as we have received and processed your return, we will refund the full purchase price to the original payment method used. Please note that it may take up to 7 business days for the refund to reach your account.
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We are here for you!
Do you have a question or need help? Don't hesitate to contact us!
Our team is available from Monday to Friday, 9:00 a.m. to 5:00 p.m., to provide you with the best possible assistance.

30-DAY MONEY-BACK GUARANTEE
You have 30 days from delivery to request a return for a full refund. Just email us for a return form — we’ll take care of the rest.

TOP-TIER CUSTOMER SUPPORT
At Concept Clothing, we’re here for you 7 days a week — ready to answer questions and provide support whenever you need it.

Fast and free delivery
We process orders within 1–3 business days, with free shipping across Canada. Once shipped, you’ll receive a tracking number via email